Question 1

Is this really not a subscription?

Accepted Answer

Correct. SEMStacker.com uses a pure token-purchase model. Buy a bundle once, tokens are credited to your balance, and you spend them whenever you run a tool. There is no recurring billing.

Question 2

Do my tokens expire?

Accepted Answer

No. Tokens in your balance never expire and have no rolling usage window.

Question 3

What happens if a tool run fails?

Accepted Answer

If a tool run fails due to an error on our side, the tokens debited for that run are automatically refunded to your balance.

Question 4

Can I redeem a license key instead of buying tokens directly?

Accepted Answer

Yes — license keys can be redeemed from the Redeem page in your dashboard and instantly credit your token balance.

Question 5

Which tools cost the most tokens?

Accepted Answer

Costs vary by the underlying data/compute each tool requires — from 1 token for the Keyword Intent Finder up to 15 tokens for the AI Brief Generator. Exact costs are always shown before you run a tool.

Question 6

Can I run the same audit on a URL more than once?

Accepted Answer

Yes, there's no limit on repeat runs — each run simply debits tokens as normal, useful for tracking changes over time.

Question 7

How do I reset my password?

Accepted Answer

Use the "Forgot password" link on the login page to receive a reset link by email.

Question 8

How do I update my account details?

Accepted Answer

Go to Dashboard → Settings to update your name and password.

Help & Support

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